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| Privacy Policy |
FAQs
How do I start the questionnaire?
On the first screen of the questionnaire you'll see boxes for you to type your unique username and password which are on the letter we sent you. If you received an email, you can click on the link there to get directly into the questionnaire.
I don't have a user name and password to get into the questionnaire
No problem. Either call the freephone helpline on 0800 015 2908 or email us at understandingsociety@veriangroup.com and we will provide you with your login details.
How long will it take me to complete the questionnaire?
The questions about your household take about 10 minutes to complete, and need to be completed by only one member of the household. The individual questionnaire takes about 40 minutes to complete. This is an average, and the time will vary depending on your particular circumstances.
Do I have to complete it all in one go?
No. You can complete it in stages if you want to. The questionnaire will be saved automatically, so just close down your browser to leave. To come back to it, enter the website address for the questionnaire and your user name and password, or click on the link in the email as before. The questionnaire will first ask you to confirm your name and you will then be returned to the point you left off.
The questionnaire timed out
To protect the confidentiality of your answers, the questionnaire is closed down if it is left for a period of time. Your answers will have been saved so you can log back in. Please wait at least two hours before logging back into the questionnaire using the website address, user name and password / click on the link in the email as before. You will be returned to the point you left off after we confirm your name. If you experience any problems logging back in to the questionnaire please call the helpline on 0800 015 2908.
I enter my user name and password / click on the email link, but get a message saying that somebody else is in the questionnaire
The first part of the questionnaire for your household is to confirm who is living in your house at the moment. The first member of your household to enter the questionnaire will be asked to provide this information and until they have finished these questions, you won't be able to get into your own questionnaire. It should only take them about 10 minutes (please encourage them to complete the questions if they have started but not finished). Call the helpline if you continue to have problems.
My name or gender is incorrect.
You are able to make these changes in the questionnaire. Please contact the helpline should you experience any problems logging back into the survey.
My date of birth is incorrect.
For security purposes you will be asked to enter your date of birth when you first access the questionnaire. If the date of birth that we hold on our database is wrong, you will not be able to log into your online survey. In this case, please call the helpline so that we can verify your identity, correct your date of birth and unlock the online survey for you. If we are not able to verify your identity over the phone, we will send an interviewer round to correct your date of birth and conduct the questionnaire.
Can I help others in my household / can others in my household help me with completing the questionnaire?
The user name, password and links in the email that we sent you are unique to you - everyone aged 16 or over in your household should have received their own details because we want to hear from everyone individually. However, if you need some help with completing the questionnaire, or if you need to help someone else, this is fine. Please give our helpline a call if you have any questions.
I enter the user name and password / click on my link, but get this message "Our records show that you have already completed the questionnaire. Thank you for your time!"
You'll receive this message if you have completed the questionnaire. Although it is possible to fill in the questionnaire in more than one sitting, once you have completed the questionnaire, it locks and it is not possible to go back in and change the answers.
I have completed my questionnaire, but you still sent me a reminder.
Our apologies, it may be that you completed the survey after we checked our records and sent the reminder. Many thanks if you have already completed the online survey, we will have safely received your answers.
Is the information I provide online safe?
The security of our participants' information is one of the most important parts of Understanding Society. Your questionnaire answers and personal information are confidential and safe. The information you provide online is downloaded onto secure servers and we use a secure website (HTTPS) to ensure that your data is protected. This is the same type of website that you would generally see when shopping online.
Understanding Society is compliant with the ISO-27001 data security protocols and procedures, which is an international standard for information security management. We are regularly inspected by an independent auditor as part of our ISO-27001 certification. Our fieldwork partners, NatCen Social Research and Verian, have also achieved ISO-27000 certification.
What about cookies?
This web questionnaire detects your computer's operating system, screen resolution and the browser you are using in order to adjust the questionnaire to best suit your system. This is done by the use of a cookie created on your computer. This information is returned to us and stored for statistical purposes only. We do not collect or store any personal information. It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your computer.